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Stop met twijfelen, start met structureren. Oftewel: hoe je sollicitanten beter kunt interviewen

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Ken jij je eigen organisatie goed? En weet je welke sollicitanten erbij passen en welke niet? Ben je bovendien van mening dat ervaring de beste leermeester is voor het voeren van een sollicitatiegesprek? Zijn je antwoorden hierop ‘ja’? Dan heb je het helaas in de meeste gevallen mis.

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Verschillende studies laten zien dat er weinig tot geen verschil is tussen ervaren en onervaren recruiters als het gaat om het beoordelen van sollicitanten. Tevens leggen menselijke beoordelaars het bijna altijd af tegen een simpele vragenlijst. Er is dan ook een grote kans dat je regelmatig de juiste persoon laat lopen, en in plaats daarvan een minder goed passende kandidaat de kans geeft. Iemand die nu eenmaal goed is in sollicitatiegesprekken voeren. Of iemand met nu eenmaal iets meer geluk. Maar dit hoeft niet zo te zijn!

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Moeilijk te vergelijken

Hoewel het sollicitatiegesprek het meest gebruikte en belangrijkste moment is in menig sollicitatieprocedure, is het al decennia bekend dat een ongestructureerd interview nauwelijks effectief is. Dit komt omdat geen één gesprek hetzelfde is en kandidaten daarom moeilijk te vergelijken zijn. Sollicitanten kunnen de meest uiteenlopende antwoorden geven op vragen. Wat is nu belangrijk en wat niet? Hoe weegt dit mee in de uiteindelijke keuze?

Om te achterhalen wat echt belangrijk is in een sollicitatiegesprek is daarom structuur van belang. Alleen via structuur kun je sollicitanten met elkaar vergelijken, is het gesprek eerlijk voor elke sollicitant en, het belangrijkste: zo kun je beter voorspellen wie goed gaat presteren. We zien vaak dat recruiters en medewerkers een functieprofiel opstellen aan de hand van eigenschappen en competenties die belangrijk zijn voor de functie in kwestie.

Maar deze moeten dan vervolgens wel effectief geïmplementeerd worden in het sollicitatiegesprek, en niet onderhevig zijn aan de welbekende ‘klik’. De oppervlakkige gelijkenissen tussen interviewer en sollicitant zijn nu vaak doorslaggevend. Uit onderzoek blijkt zelfs dat 75% van de interviewers de ‘klik’ het belangrijkste criterium vindt tijdens een sollicitatiegesprek.

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Structureren

Sommige eigenschappen en competenties zijn belangrijker dan andere, dus geef ze een gewicht zodat je weet hoe zwaar ze meetellen in de beoordeling. Onderzoek dit samen met collega’s als je er niet zeker van bent. Baseer vervolgens op deze analyse een vaste set vragen die je aan iedere sollicitant stelt. Doorvragen is mogelijk, maar het is belangrijk om niet af te wijken van deze set vragen. Scoor elke vraag op basis van zijn gewicht. Zo komt er een totaalscore uit het interview en is het uiteindelijk makkelijk om sollicitanten (eerlijk) te vergelijken.

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"Sommige eigenschappen en competenties zijn belangrijker dan andere"

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Een goede methode om vragen op te stellen is de zogeheten STAR-methode. Je gebruikt de STAR-methode om te achterhalen of een sollicitant bepaalde competenties beheerst. STAR staat voor: Situatie, Taak, Actie, Resultaat. Je vraagt dus naar een praktijkvoorbeeld uit het verleden: ‘Benoem een situatie waarin besluitvaardigheid naar voren komt. Wat was jouw taak in die situatie? Wat heb jij gedaan en wat was het resultaat van jouw acties?’

Reflectie

Je kunt ook nog een R toevoegen, de R van Reflectie. Hierbij kan de sollicitant vanuit eigen perspectief vertellen hoe het ging en of er leer- en verbeterpunten zijn geweest. De STARR-methode werkt heel goed, omdat gedrag uit het verleden een van de beste voorspellers is van toekomstig gedrag. Daarnaast voorkomt de STARR-methode ook dat jij als interviewer overbodige informatie krijgt, wat kan afleiden van een heldere en eenduidige beoordeling.

Gebruik deze tips om jouw eigen sollicitatiegesprekken te verbeteren. Door je sollicitatiegesprek te structureren creëer je een sollicitatieproces dat eerlijk is, makkelijk sollicitanten met elkaar kan vergelijken en beter voorspelt wie er goed presteert. Houd je daarbij aan de vaste set vragen die gebaseerd zijn op belangrijke eigenschappen en competenties. De STARR-methode zal je enorm helpen deze vragen op te stellen. Twijfelen is verleden tijd, weet wie jouw ster is.

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Bronnen:

Hiring as Cultural Matching: The Case of Elite Professional Service Firms – L.A. Rivera (2012)
Assessment center procedures: Cognitive load during the observation phase – N.J. Kolk, H. van der Flier, M. Ph. Born & J.M. Olman (2002)
The Dynamics of Effective Performance Appraisal: An Integrated Model. Asia Pacific Journal of Human Resources, Marshall, Verena & Wood, Robert (2000).
Habit and Intention in Everyday Life: The Multiple Processes by Which Past Behavior Predicts Future Behavior, Ouellette, Judith & Wood, Wendy. (1998).

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De ultieme assessments gids

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FAQ

Can game-based assessments promote diversity in the recruitment process?

Yes, game-based assessments can promote diversity by focusing on skills and behavior rather than traditional criteria like résumés, which may contain unconscious biases. This gives candidates from diverse backgrounds an equal opportunity to demonstrate their potential.

What is a game-based assessment?

A game-based assessment is a testing method that uses game mechanisms to evaluate candidates' skills, competencies, and personality traits. During these games, various aspects such as problem-solving ability, cognitive capacities, and behavior under pressure are assessed interactively.

What are the advantages of game-based assessments?

Game-based assessments can offer an interactive and engaging experience for candidates, which may contribute to a more positive perception of the application process for certain groups. For employers, these assessments provide deep insights into both cognitive and behavioral qualities in a way that traditional tests may not offer. Additionally, they can reduce the likelihood of socially desirable behavior, as candidates in a game environment often respond more authentically and spontaneously.

How reliable are game-based assessments compared to traditional tests?

If well-designed, game-based assessments can be just as reliable, and in some cases even more reliable, than traditional tests because they measure a wide range of behavioral indicators and cognitive skills in a dynamic setting. However, there is a significant difference in quality among various game-based assessments, so it’s important to be mindful of this.

How does a game-based assessment work?

In a game-based assessment, candidates participate in interactive games designed to measure specific skills and behaviors. During the game, not only the final result is analyzed, but also how the candidate makes decisions, responds to challenges, and handles different scenarios. These observations provide insights into their thought processes and behavior patterns.

Are game-based assessments scientifically validated?

The major disadvantage of game-based assessments is that they are relatively new, meaning many have not yet been thoroughly researched by independent researchers. Many companies cite their own studies, but these are rarely independently validated. Without independent research, you cannot be certain of the reliability of game-based assessments. Be aware of this when selecting the most appropriate assessment.

How can game-based assessments contribute to a better candidate experience?

This varies greatly depending on the target group. Due to the playful and interactive nature of game-based assessments, some groups of candidates experience less stress than with traditional tests. Research shows that certain groups (particularly candidates over the age of 35) tend to experience more stress from a game. Additionally, studies have found that men generally perceive games more positively than women.

Can you practice game-based assessments?

Although you can familiarize yourself with the type of games used, game-based assessments are difficult to practice specifically. They are designed to measure natural reactions and authentic behavior, so repetitive practice has less influence on the outcome than with traditional tests.

Will game-based assessments replace traditional tests in the future?

It is likely that game-based assessments will play a larger role in future recruitment processes, but a complete replacement of traditional tests is uncertain. Both methods can complement each other and be used depending on the specific requirements of the role and the company's preferences.

How are the results of a game-based assessment analyzed and interpreted?

The results of a game-based assessment are analyzed based on predefined parameters such as problem-solving ability, reaction time, and behavior under pressure. Advanced algorithms automatically collect and process the data to provide an objective and reliable assessment of the candidate's competencies and skills.

What skills are measured in a game-based assessment?

Game-based assessments measure a wide range of skills. For example, they evaluate a candidate's problem-solving ability, adaptability, decision-making under pressure, collaboration, and emotional intelligence. Depending on the specific design, cognitive skills such as memory, attention, and pattern recognition may also be assessed.

How long does a game-based assessment take?

The duration of a game-based assessment varies but usually lasts between 15 and 60 minutes. This depends on the complexity of the game and the number of skills being measured. These assessments are often shorter and more interactive than traditional tests, which can contribute to a more enjoyable candidate experience.

Are game-based assessments suitable for all roles?

Game-based assessments are particularly suitable for roles where cognitive flexibility, creativity, problem-solving ability, and interpersonal skills are crucial. For highly technical or specialized roles, additional tests or evaluations may be needed to measure specific knowledge and expertise.

What is the difference between a game-based assessment and a gamified assessment?

The difference between a game-based assessment and a gamified assessment lies in the extent to which game techniques are integrated. In a gamified assessment, traditional tests are enhanced with game elements to increase engagement, while in a game-based assessment, the game itself is the primary tool for evaluation. In a game-based assessment, candidates are assessed based on their interaction within the game, which is designed to measure specific competencies.

FAQ

How can I improve my company’s retention rate?

The retention rate can be improved by investing in employee development and satisfaction. This includes offering training, career opportunities, and recognition for their contributions. A culture of open communication and attention to work-life balance can also contribute to higher retention. Additionally, offering competitive compensation and involving employees in decision-making can strengthen loyalty.

What are the benefits of growth opportunities for employee retention?

Growth opportunities can promote employee retention by giving staff a sense of direction and motivation. When they have the chance to learn and develop professionally within the company, they feel valued, which increases their loyalty. This can prevent them from leaving to seek better opportunities elsewhere. kunnen het behoud van personeel bevorderen door medewerkers een gevoel van richting en motivatie te geven. Wanneer zij de kans krijgen om te leren en zich professioneel te ontwikkelen binnen het bedrijf, voelen zij zich gewaardeerd, wat hun loyaliteit vergroot. Dit kan voorkomen dat ze vertrekken om elders betere kansen te zoeken.

What are the key factors that influence employee retention?

Key factors that influence employee retention include salary and benefits, opportunities for professional development, work-life balance, company culture, and the relationship with supervisors. Employees tend to stay longer when they feel valued, challenged, and supported in their work environment.

Why is employee retention so important for organizations?

Employee retention is important because it helps reduce recruitment and training costs for new employees, and it contributes to retaining knowledge and experience within the organization. High retention also ensures continuity within teams, leading to a more stable company culture, higher customer satisfaction, and improved business outcomes.

Which recruitment strategies help improve retention?

Recruitment strategies that can improve retention include identifying candidates who align with the company culture, using assessments to evaluate soft skills, and providing transparency about role expectations during the hiring process. Employees who feel connected to the organization and have clarity about their role are more likely to stay longer.

How can a good onboarding process contribute to higher retention?

An effective onboarding process can contribute to higher retention by helping new employees quickly adapt to their role, the company culture, and expectations. By providing support and clear information from the start, their engagement is increased, and the likelihood of them leaving early due to feelings of being overwhelmed or lacking guidance is reduced.

What is the role of company culture in retaining employees?

Company culture plays a crucial role in employee retention. When employees feel heard, valued, and connected to the values and norms of the company, they are more likely to stay. A positive culture that fosters collaboration, respect, and personal growth can significantly enhance employee motivation and satisfaction.

How can leadership and management style influence retention?

Leadership and management style have a significant impact on retention. Leaders who inspire, support, and coach their team can increase employee engagement and satisfaction. Offering autonomy and trust can lead to higher loyalty, while inefficient or negative management styles can contribute to dissatisfaction and increased employee turnover.

What is the importance of recognition and rewards for employee retention?

Recognition and rewards play an important role in employee retention by showing staff that their work is valued. This can increase their motivation and loyalty. In addition to financial rewards, compliments, promotions, and other forms of recognition can also contribute to satisfaction and retaining employees.

What role does work-life balance play in improving retention?

A balanced work-life balance plays an important role in increasing retention. By reducing stress and improving job satisfaction, employees are more likely to stay with the company. Initiatives such as flexible working hours, remote work options, and respect for personal time can contribute to this balance.

How do I measure the success of my retention strategy?

The success of a retention strategy can be measured by tracking retention rates and turnover rates, and by gaining insights from exit interviews. Additionally, employee satisfaction surveys and feedback from performance evaluations can provide valuable information about the effectiveness of the strategies applied.

What does increasing retention mean within a company?

Increasing retention within a company means implementing strategies to keep employees with the organization for longer. This can be achieved by improving job satisfaction, offering growth opportunities, and fostering a positive and supportive company culture.

What are the costs of a low retention rate?

A low retention rate can bring significant costs, such as increased expenses for recruiting and training new employees. Furthermore, the loss of experienced staff can lead to lower productivity, reduced knowledge transfer, and a negative impact on company culture.

How can I increase employee engagement?

To increase employee engagement, involve them in decision-making processes, regularly ask for their feedback, and recognize their contributions. Offering development opportunities and maintaining transparent communication can also contribute to greater engagement.

How can technology help improve employee retention?

Technology can be a tool for improving employee retention by facilitating communication, feedback, and development. By using online platforms for training, recognition, and evaluation, companies can create a more engaged and satisfied workforce.